HBFC is striving to be a socially responsible and commercially sustainable housing finance institution.

LODGEMENT PROCEDURE

Lodgement Procedure For Complaint / Feedback

Integrity, Customer Focus, Commitment to Excellence and Innovation are our core values at House Building Finance Company Limited (HBFC).

Valued Customer, if you have any query, complaint or feedback you can:

Online Complaint / Feedback

For online registration of complaints / Feedback, please use below links

Online Complaint Form

Online Contact-Us Form

Email Us

Email to complaint@hbfc.com.pk

Call Us

Toll Free Number: 0800 42325

Monday – Thursday (9 am to 5:30 pm)

Friday (9 am to 6 pm)

Visit Branch

Visit our concerned Regional Office / Branch for redressal of complaint or feedback.

You can also drop your complaint / feedback form in the Complaint & Feedback Drop Box available in the nearest HBFC Branch.

Write To Us

The In charge,
Service Quality Management Unit,
House Building Finance Company Limited,
Head Office – 3rd Floor, Finance & Trade Centre,
Shahrah-e-Faisal, Karachi - 74400, Pakistan.

Please Provide The Following In Your Communication

To ensure that your complaint / feedback is timely & properly resolved, kindly make sure to provide the following data.

Name
Mailing Address & Telephone Number
Email Address
CNIC
Account Number
Branch Name
Supporting Documents

You Should Expect To Receive

Acknowledgment of the complaint within 48 hours except when you have lodged the complaint at Call Center.

Intimation of the complaint resolution within 7 to 15 working days of the lodgment (depending on the nature of complaint).

An interim response after 10 working days, in case your complaint requires further investigation.

Fraud related complaints, the final reply to the complainant within 30 working days.

Alternative Forums To Lodge Complaints

if you are not satisfied with the resolution provided, you may write to State Bank of Pakistan,Banking Mohtasib Pakistan Secretariat or Wafaqi Mohtasib Pakistan Secretariat.


 
State Bank of Pakistan

Mailing address:
The Director
Banking Conduct & Consumer Protection Dept.
5th floor, SBP Main Building
State Bank of Pakistan
I.l. Chundrigar Road, Karachi.  

Email at: cpd.helpdesk@sbp.org.pk

Website: www.sbp.org.pk

Contact No: +92-2l -99218148 &

+92-21 -32453551 & +92-21-99221141

UAN No: 111-727-273

 
Banking Mohtasib Pakistan Secretariat

Mailing address: 5th Floor, Shaheen Complex, M R Kiyani Road, Karachi.  

Telephone: +9221:99211334 to 38 (5 lines)

Facsimile: +9221 -9921737 5

Email at: info@bankingmohtasib. gov.pk

Website: www.bankingmohtasib.gov.pk

 
Wafaqi Mohtasib Pakistan Secretariat

Mailing address: 36-Constitution Avenue, opposite Supreme Court, G-5/2, Islamabad.  

Telephone: +92-51-9217200-01

Fax: +92-51-9217256,

+9221 -9921731 5

Email at: ps.ombudsman@gmail.com

Website: www.mohtasib.gov.pk